Shipping

All items are handmade to order, so please allow 3-5 business days for your order to be completed and dispatched to the courier for delivery. Please allow longer processing for larger items and during holiday seasons. All items are dispatched from our studio in Toronto, Ontario, Canada. 

Due to the recent shipping interruptions with Canada Post, we are working with other couriers for the delivery of your orders.

Canada 

Free Shipping on orders over $175 CAD.

Canada Standard: Flat rate fee of $7 CAD. Delivery time ranges between 2-7 business days.

Canada Express: Flat rate fee of $25 CAD. Delivery time ranges between 1-4 business days.

USA

Free Shipping on orders over $175 CAD.

USA Standard: Flat rate fee of $10 CAD. Delivery time ranges between 2-7 business days.

USA Express: Flat rate fee of $25 CAD. Delivery time ranges between 1-4 business days.

International

Free Shipping on orders over $175 CAD.

International Standard: Flat Rate Fee of $15 CAD. Delivery time ranges between 4-12 business days.

Please note, custom fees may incur for international orders and are the customer's responsibility to pay for. Any packages that have been deemed undeliverable, rejected or have not been claimed by the customer will be sent back to our studio. Any incurred additional expenses such as shipping fees and/or taxes and duties will be the customer’s responsibility to pay for. These fees are non-refundable.

We are not responsible for any courier delivery delays that may occur. The timelines provided are general and there may be unexpected delays depending on the season and other unforeseen circumstances which are, unfortunately, out of our control. 

If you have any questions, please feel free to contact us at, support@olfette.com.